Return & Exchange Policy

At Dutees, we are committed to your satisfaction. We uphold the highest standards in product quality and customer support. Please read our Return & Exchange Policy carefully before placing an order.

🔁 Return & Exchange Eligibility

When can I return or exchange an item

• Returns or exchanges are accepted only in the case of manufacturing defects or shipping discrepancies.
• Claims must be reported within 7 days of receiving your order.
• Items must be:
  • In original condition
  • Unworn and unwashed
  • With all original tags and packaging

🛠 How to Request a Return or Exchange

What's the process to initiate a return?

1. Email us at team@dutees.com within 7 days of delivery.
2. Include your order number and clear photos of the issue.
3. We will arrange for a pickup of the item for inspection.
4. After review, we’ll issue a replacement or store credit within 7 working days.

⚡ Need a Faster Replacement?

Can I place a new order if I need the item urgently?

Yes! If you're in a hurry, simply place a new order for the same item (based on stock availability).
Your original item will still be processed for a return/replacement after it is reviewed.

🚫 Non-Returnable Items

Are all products returnable?

No. All sales are final, except for issues related to manufacturing defects or delivery errors.
No returns or exchanges will be accepted after 7 days from the date of delivery.

📦 Delivery & Packaging Guidelines

What should I do when I receive my package?

• Please inspect the package at the time of delivery, especially for tampering or weight mismatch.
• If you suspect damage or tampering:
  • Do not accept the package.
  • Email us immediately at team@dutees.com with photos.
• Dutees will not be liable for damages or losses incurred during transit.

💳 Refunds

When will I receive my refund?

• Refunds (where applicable) will be processed within 3 working days after approval by our Accounts Department.

📝 Important Notes

Anything else I should know?

• Replacements will only be made for the same product design and style.
• Return or exchange requests after the 7-day window will not be accepted.

📬 Need Help?

We’re here for you!
Reach out to our customer support at team@dutees.com for any assistance.